So, what's the difference between “standard Lil Regie” and the ticketing model?
The main difference is that with the ticketing option, no personal information is taken about your attendees, apart from the email address to which tickets are sent.
A second difference is that payment via credit card is the only option for ticketed events. Whilst being able to invoice attendees has its place, we don't think it's needed for these type of events.
One benefit of setting an event up this way is that a ticketed event makes it much easier for someone to buy multiple tickets in one go; there's no need to enter personal details for each person attending! It can also be easier at check-in time, especially if you just want to tick off people as they come through the door.
Depending on how your event and venue are set up, there may be some extra organisation needed around how you check people in with tickets--see "How can I check people in with the ticketing model?", below, for more details.
Because now it's much easier for someone to order bulk tickets, we've applied a limit of twenty tickets per booking, just to keep us all sane. If you do have any specific needs around this however, please don't hesitate to get in touch with us via Live Help.
It's also worth pointing out that the Lil Regie fees are the same for a ticketed, and a standard event.
How do I go about setting up a ticketed event?
On the first page of the new event setup, make sure you select the option “No, I just need to know the number of tickets sold.”
The only main difference to your event set-up is that you won't see an Attendee Info section. Everything else is largely the same.
Payments for ticket only events are by credit card only. We're done this to enable a quicker registration process and to ensure you know that every person attending your event has already paid when they arrive at the door.
How can we accommodate people wanting to pass on tickets to someone else?
In the past, event organisers would often ask us to help with ticket transfers - passing a booking made in one name, to another person. Because we don't collect attendee information with the ticketing option, transferring a ticket between people is easy - just hand the ticket over to the new attendee! If you’re looking for this flexibility, then the ticketing option is a great way to go.
How can we stop people from passing tickets on to someone else?
If you’d prefer to keep things more pinned-down, then we suggest you stick with the Lil Regie standard model, which requires attendee details for each spot booked.
How can I check people in with the ticketing model?
We provide the option to print out a list of tickets, which you can use to cross off people as they arrive. (We also have plans for a check-in app that will take care of barcode scanning, so watch this space!)
Of course, there’s also the option to just take tickets at the door, if you're not worried about keeping track of actual numbers.
If you have multiple venue entrances, it's worth noting there is always the risk of people trying to “double dip.” Reconciliation of attendees at each entrance would help keep an eye on this, but that’s tough to do when the masses are flooding in. You could ask that the one named person bring their ID with them; this would ensure some degree of “legitimacy” but would bring with it extra processing at the door (and hassle, in the case of forgotten IDs, etc).
What can we do if we want to manage seating for our event?
While we don’t currently offer a way to assign specific seats to attendees, there’s no reason why you couldn’t create multiple eventlets for an event, and allocate a specific section or area of your venue to each.
This information is included on the ticket, and you could help direct attendees to a specific area of your venue in that way.
How do I manually process a ticket purchase?
Occasionally, you may want to either manually produce a ticket, or give a differently-priced ticket to someone for your event. While we have a manual form for standard Lil Regie events, it's much easier to use the registration form for a ticketed event.
If you have a requirement to give either a free or reduced-price ticket, then you'll need to create a voucher for the changed-price ticket. You can find more information on creating vouchers in our related help document.
If you do have any other questions please get in touch with us via our Live Support - we're always happy to help!