The Attendee Reminder email feature is found on the Advanced > General page.

You can set it to send emails to all attendees at 48, 24 or 1 hour before your event starts.

The reminder email template is found on the Advanced > Email templates page:

As with all of our email templates, in general leave everything within the curly brackets { }, but feel free to edit and tweak the plain English text.

There's a few things you can do to use the Reminder email feature more extensively and these are outlined below.

Sending multiple reminder emails

Suppose you would like to send an email out 48 hours before the event starts, and then another 24 hours before the start. Set the time to 48 hours:

and edit the email template as needed. Once the 48 hours email has been sent out, and before the 24 hours one would be sent, change the time to 24 hours:

making sure to save that change. Again, edit the email template if needed. A second reminder email will be sent out 24 hours before the start of your event.

Reminder emails for online events

When setting up your online event, you have various options for displaying the event URL, and for sending attendees this information and the password to access the event:

Here's how to cope with a few different scenarios, all with the assumptions that you will be sending Reminder emails to attendees.

Send the password in confirmation and reminder emails

Fill in the URL, Meeting ID and Password fields as above, and tick the "Show URL only in confirmation/reminder emails" option. This information will be sent out in the confirmation and reminder emails.

Only send the password in reminder emails

Fill in the URL, Meeting ID and Password fields as above, and tick the "Show URL only in confirmation/reminder emails" option. Then go to the Advanced > Email templates page and click the 'Customise emails' option:

Go to the Attendee Confirmation email (the first one) and delete the highlighted piece of code:

Then scroll to the bottom of the page and click 'Save'. This means that the password will not be sent in the confirmation email attendees receive on registration, but will be included in the reminder email they receive. With this method, you can send the password out with the 1 hour reminder email to try and alleviate sharing of the password with non-registered participants.

Send two reminder emails, with the password only in the second one

This is for a scenario where you send out two reminder emails - say one at 48 hours before the event start and one at 1 hour - and only want the password to be in the second reminder email.

Make sure you haven't entered a password for the event:

Select the 48 hour reminder email option. Delete the event password code from the Attendee confirmation email as shown above.

Once the 48 hour reminder email has been sent, then add in a password for the event, making sure to save that page. Then choose the 1 hour reminder email option. The event password will then be sent out in that email.

Sending out unique access details for different eventlets

We don't currently have the ability to save and send out unique access details for different eventlets. We are working on a feature to allow this and hope to have it operational soon.

For the interim, you will need to do this manually if required, by exporting attendee details on an eventlet basis and then emailing them.

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